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Safety Measures & Information For Our Guests

We always want to maintain a clean, safe environment for all of our guests and we are excited to welcome you to Myrtle Beach. Below are procedures and extra measures being taken at our resort as well as important information for your stay with us.

Please note that the following procedures and guidelines have been put in place in the interest of the safety of our guests and staff. 

Mask Information:

While masks are not required within the resort, we strongly encourage all guests to wear masks while using the elevators, or anywhere else where maintaining adequate social distancing is not possible. If you are planning to visit other municipalities or businesses during your stay, ordinances may vary based on location and by business.

Jump To:
Accommodations Safety & Cleaning Procedures
Amenities
Beach Usage
Check-In Information
Housekeeping Services
Myrtle Beach Area
Resort Safety & Cleaning Procedures

 

Resort Safety & Cleaning Procedures

  • Public spaces will be cleaned every two to four hours, or more depending on volume of guest, staff and delivery traffic.
  • Frequent cleaning of high touch points, including all entry doors and handles, front desk counter/surface, pens, key cards, credit card machines, elevator doors and buttons (inside and out),  public computers, public bathroom door handles, toilets and toilet seats, water faucet handles, light switches, and flooring.
  • We will frequently empty trash and disinfect in all public spaces as needed
  • For your safety and the safety of others we are encouraging the practice of social distancing while using our elevators; please do not exceed the maximum number of guests posted at each elevator. We encourage you to use the stairs whenever possible.

Accommodations Safety & Cleaning Procedures

The following safety and cleaning measures are being taken for the accommodations on our front desk rental program:

  • All cleaning equipment will be cleaned and disinfected daily.
  • Housekeepers will wear gloves at all times while cleaning and will discard gloves upon completion of cleaning each unit.
  • All high-touch points will be cleaned thoroughly between guest stays, including door handles, locks/latches, light switches, all desks and counters, coffee maker, telephone, TV remote, clock radios, drapery pulls, lamps, bathroom handles, toilets and toilet seats, waste cans, and all floors.
  • Strict laundry protocols will be followed when our staff is handling linens and towels including measures to prevent cross-contamination between clean and dirty linens during the collection and cleaning process.

Check-In Information

In order to keep social distancing standards, only one guest (whose name is on the reservation) should enter the lobby for check-in.

  • Front desk clerks will wear gloves and masks
  • Social distancing will be promoted, with floor markings six feet apart
  • Plexiglass partition will be installed at the front desk in front of each station
  • We will have a container for guests to drop off keys and pool bands that will be sanitized prior to the next use.
  • We will continuously clean all front desk surfaces between guests

Housekeeping Services

To minimize contact for the safety of our guests and staff, daily housekeeping will not be available. Additionally:

  • All rooms will be made up with fresh, clean linens and towels prior to every guest check in. Exchange of towels, bed linens and other amenities will be provided upon request only during your stay. Please trade dirty linens in to get clean linens if required.
  • Trash will be emptied upon request only.

Amenities

We are hoping to have as many resort amenities open as possible but keeping the safety of our guests and staff in mind, certain outlets or amenities may be limited or unavailable.

The following amenities are currently unavailable:

  • Arcade (opening approximately late spring)
  • Fitness Center

Pools & Water Features:

Our pools are open and heated. Pool hours are 9am to 11pm. 

  • Our indoor pool and outdoor whirlpool at our Phase 1 pool deck are open year-round.
  • Our main outdoor pool and outdoor kiddie pool are currently open for the season through approximately the end of October. 
  • Our lazy river* and adjacent whirlpool are currently open for the season through approximately the end of September.

*Indoor whirlpool is currently not available. Pool towels are not provided. Lazy river floats will not be provided but guests may bring their own if they wish to use the lazy river.

The following safety procedures will be in place:

  • Lounge chairs will be spaced 6 foot apart for social distancing.
  • Signage will be placed around the pool areas with important pool guidelines from DHEC.
  • Chairs will be sanitized regularly. 

The following amenities are currently available for guest-use with safe social distancing measures:

  • Guest Laundry Facilities
  • Public Beach Access
  • Vending Machines
  • Nearby Tennis

*Affected amenities are subject to change without notice. We appreciate your understanding.

Closed for the season; check back for late spring 2021 opening dates: The Beach Pit Ocean Front Bar and Grill, is located just steps away from our lobby. They may be contacted at (843) 449-2477 for more information.

Beach Usage

Beaches are open and can be enjoyed with social distancing in mind.  

 

Myrtle Beach Area

Local businesses are open!

Myrtle Beach Area Restaurants: Restaurants are available for take-out and delivery, as well as indoor and outdoor dining. Many restaurants in our area are also offering delivery through such options as Grub Hub and Chow Now, Door Dash and Uber Eats.

Theaters, grocery stores, shopping malls, shops, gyms, salons and more are all available to be open in the Myrtle Beach area.

Attractions: Most attractions in the area open!

A sampling of area attractions and shows that are currently open include (select locations may operate on a seasonal basis):

Myrtle Waves Water Park, Wild Water & Wheels, Myrtle Beach Boardwalk, Broadway at the Beach, Barefoot Landing, The Market Common, Duplin Winery, WonderWorks, Soar+Explore Zipline, Ripley’s Aquarium, Ripley’s Believe it or Not, Rockin’ Jump, Myrtle Beach SkyWheel, Board & Brush, Alabama Theatre and so much more!

Check with any individual businesses you are interested in patronizing for more information on their current operations. These operations are subject to change.